Technical Recommendations

For a transmission in optimal technical conditions we invite you to take into account the following recommendations:


  1. Check with your operator for the speed of your data plan. For mobiles and tablets we recommend WiFi connection instead of 3G or 4G.

  2. Remember that the content is sometimes exclusively available for Colombia.

  3. Our player adapts to your network speed, so you can sometimes see the image pixelated.

  4. If the signal drops or is interrupted, refresh your page.

  5. Remember that the best option is to have one of the following options:

  • 2Mbps internet for normal quality

  • 5Mbps for HD Windows (XP, Vista, 7 and 8) / Mac OS (10.4.11 or higher)

  • Internet Explorer (8 or higher)

  • Firefox (3 or higher),

  • Safari or Google Chrome.

  1. The stream is temporarily unavailable for Smart TV and Windows Phone devices.

If you follow the above recommendations but the error persists, leave your information below. 




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